Estate Grown Solutions

Ambassador logo with a headset-wearing figure icon and the tagline Make Every Touchpoint Count.
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Estate Grown Solutions: Ambassador
Make Every Touchpoint Count.

Estate Grown Solutions builds purpose-built software for direct-to-consumer wine businesses. We're wine industry professionals first and technology builders second, and our flagship product, Ambassador, was built from the realities we live every day.

In today's wine market, the wineries that win are the ones that go on offense. Ambassador is a CRM augmentation tool that turns a winery's phone team into a revenue engine. It connects directly to Commerce7 and gives wineries one structured, reportable system for outbound sales and inbound customer service.

Built for Outbound

  • Campaigns that launch in minutes. Build targeted outreach for club recruitment, allocation releases, reorders, lapsed buyers, and at-risk members, and get reps dialing the same day.
  • Smart call queues. Work multiple campaigns at once with filters that put the right customer in front of the right rep at the right time.
  • Everything on one screen. Orders, club memberships, notes, and flags from Commerce7 sit next to click-to-call, so every conversation starts informed.
  • Results you can measure. Real-time dashboards track calls, conversions, and team activity by rep and by campaign.
  • A second channel when they don't pick up. Through RedChirp, reps can text customers from the call screen, check SMS consent, send a compliant double opt-in, and keep the full conversation in the customer's history.

Service That Closes the Gap

Outbound opens doors. Service keeps them open. Every winery has the same blind spot: the member who called about a shipment, or the buyer who left a voicemail that nobody owned. Those moments decide whether a customer renews, reorders, or quietly walks away.

Ambassador's built-in ticketing makes sure nothing falls through the cracks. Every inbound request gets an owner and a follow-up date. Your team sees what's open, what's overdue, and what needs attention now. Club, concierge, and sales teams all share the same customer history, so no one asks a customer to repeat themselves. The result is a consistent, high standard of service at every human touchpoint.

Up and Running the Same Day

  • Direct Commerce7 connection (Contacts, Orders, Notes, Flags, Memberships)
  • Works with your existing VoIP and RedChirp accounts
  • Intuitive interface your team can learn in an afternoon
  • Onboard and start using it the same day

Day One Wins

  • No more spreadsheet calling
  • More calls, more conversions, fewer dropped balls
  • A 360° view of every customer: calls, texts, tickets, and orders
  • Visibility and accountability across your whole team

Built by the Industry, for the Industry

We aren't outsiders trying to disrupt wine. We're insiders building practical tools that help wineries do more with less without losing the personal touch that makes this industry special.

See Ambassador in action: https://www.youtube.com/watch?v=ZGaGxmYeH-o
Book a demo: https://calendar.app.google/Q8uZdqDaJpt7beqg6 or admin@estategrownsolutions.com

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